Out-of-Network

Out-of-network dental insurance shouldn’t be a barrier—it’s your golden opportunity to dazzle callers and turn them into loyal patients! When those with out-of-network coverage dial your number, they’re seeking more than just dental care; they’re after excellence. By showcasing the unmatched value and expertise your practice offers, you can transform these callers into enthusiastic new additions to your patient roster. Don’t let insurance limitations dim your practice’s shine; instead, let them be the spark that ignites a flame of loyalty and advocacy among those seeking the very best in dental care.

Industry Benchmarks: While the dental industry typically converts around 50-60% of its calls, striving for an 80% call conversion rate ensures dental practices meet their return on investment (ROI) and new patient acquisition goals.
Call Tracking Data: SMC National tracks calls, noting lower conversion rates for out-of-network practices, but offers resources to improve those conversions.
Patient Perception: Out-of-network patients may be unfamiliar with coverage, so clear communication about costs and reimbursement is crucial.
Financial Considerations: Patients with out-of-network insurance face higher expenses; transparent fees and flexible payments aid scheduling.
Insurance Reimbursement: Assisting with claims and providing documentation boosts out-of-network conversion rates.
Practice Reputation: Emphasizing your practice’s unique value propositions helps to attract out-of-network patients.
Market Competition: Standing out through marketing and exceptional care captures more out-of-network patients despite competition.

Call Conversion Verbiage Examples

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Insurance Questions: Are You In-Network?

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