Help Your Patient Get What They Want & Need

After a new patient has finished their doctor’s exam, it’s time for the treatment coordinator to present the other side of the story. It’s time to talk money. Many patients may become nervous, skeptical, or hesitant during this time. Developing rapport will be more important than ever!

The team member who was consulting with the patient should have been present during the clinical exam and the doctor-patient discussion. This allows them to discuss the treatment in the same tone and language as the doctor. They will be able to identify the patient’s barriers, such as cost concerns, nervousness about the procedure, or simply a lack of interest. It is the presenter’s responsibility to be a true patient advocate and assist the patient in overcoming any barriers to accepting care.

Remember, don’t just say no – every patient has a next step!

Feel Confident in Being Your Patient’s Advocate!

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