All-Star Greeting:
Thank you for calling (Practice Name) this is (Name). How can I make you smile today?
- Who do I have the pleasure of speaking with?
- Who may we thank for referring you?
- What prompted your call, what kind of appointment are you looking for?
- Is there an insurance company you would like us to courtesy bill to?
- Are there any other family members you would like to schedule for?
When utilizing an all-star greeting, remember the goal is to get the potential new patient talking about themselves. When you ask personal, open-ended questions, it breaks down barriers and helps you to connect with the potential new patient. By asking questions, you have the opportunity to find the patient’s “why” for coming into the practice. When asking questions, keep the focus on the patient and how you and your office can help them achieve their dental goals.
All-star greetings can be helpful in practices that have multiple people answering the phone as it creates consistency throughout the team. When team members are following the same process in order to build rapport with potential patients and make them the priority of the call, conversion increases. This is an example of what one all-star greeting can look like, be sure to partner with your SMC Conversion Coach in order to create an all-star greeting that is personalized and perfect for your practice!
