Are you a customer service oriented administrative professional looking for an opportunity to grow in a fun and rewarding career? If so, we want to talk to you!
{Practice Name} offers {City or Metro Area} residents the smile of their dreams and we need YOU to help us grow! If you are organized, goal-oriented and passionate about helping others, please consider applying to be our Call Center Patient Representative.
ABOUT YOU
Essential Must-Haves
- Excellent written and verbal communication skills and phone etiquette
- Growth-minded and willing to learn
- Outgoing and friendly attitude
- Dependable and detail oriented
- Strong organizational skills
- High school diploma or equivalent
- Passionate about helping others
- Ability to work {include FT or PT hours}
Nice-To-Haves
- Prior experience in a dental office administration role
- Dental insurance knowledge
- Understanding of dental terminology
- Experience scheduling and confirming patient appointments
- Prior experience working with {Patient Management Software}
- Bi-lingual is a plus
- Previous phone marketing / customer service experience
ABOUT THE POSITION
Responsibilities and Duties
- Welcome potential new patients and help give them an amazing first impression
- Provide exemplary customer service throughout the entire patient journey
- Answer a high volume of incoming patient calls
- Assess and accommodate the needs of patients {and referring practices} with compassion and accuracy
- Address and overcome any price and insurance related objections from prospective new patients
- Partner with in-office teams to communicate any information necessary
- Manage doctors’ schedules and revise as needed
- Assist with other practice responsibilities, including marketing and administrative duties
- Develop and foster sustainable relationships with referring dental offices, their team, and doctors
- Utilize and navigate multiple computer programs while speaking with patients
WHAT WE OFFER YOU
Benefits
- Competitive pay and bonus structure
- {Salary Range}
- Dental, health and life insurance
- Flexible work schedule and the ability to occasionally work from home
WHY YOU WANT TO WORK WITH US
ORGANIZATIONAL CORE VALUES
{Communicate company core values.}
COMMUNITY-CENTERED
Our offices are located in {name of area or neighborhood(s)} because we LOVE being a part of this community! Our passion is in giving {City or Metro Area} residents the power to feel confident in their smile. We’re also committed to helping our neighbors by giving back however else we can!
STRAIGHTFORWARD PRICING
We don’t ever want people to feel like they got “tricked” into treatments they didn’t need or couldn’t afford. We offer clear, straight forward pricing to our patients from the beginning, even if that means we don’t always make a profit because of unforeseen circumstances.
SMILE GUARANTEE
Our team members are always proud to say they work with {Practice Name}, because we provide our patients with a smile guarantee! This means that nobody leaves our office unhappy with the work they received. You can feel pride in your job, in your work, and in your community!
